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PRIVACY POLICY

1. General

This Privacy Policy describes how holymassrequest.com (the “Website”) and the service provided through it (the “Service”, “we”, “us”) collect, use, store, and protect personal data of users (“you”, “User”).

We respect your privacy and aim to protect your personal data and your right to control it.

This Policy applies to information we may receive about visitors and users of https://holymassrequest.com.

2. Key Terms

  • Personal Data — any information that can identify you directly or indirectly (for example, name, email, phone number, transaction references).
  • Processing — any operation performed on Personal Data (collection, recording, storage, use, transfer, deletion, etc.).
  • Controller / Operator — the entity that determines the purposes and means of processing Personal Data.
  • User — any visitor or customer using https://holymassrequest.com.
  • Cookies — small text files stored on your device to enable website functionality and analytics.
  • Cross-border Transfer — transfer of Personal Data to recipients located in another country.
  • Anonymized Data — data that does not allow identification of a specific user without additional information.

3. Personal Data We May Process

  • Name (first and/or last name) — if provided by you;
  • Email address;
  • Phone number — if provided by you;
  • Order details you submit (Mass intention text, selected service type, preferred contact method);
  • Technical and usage data (such as IP address, browser type, device information, pages visited) where available;
  • Cookies and similar identifiers.

Payment data: we do not store full card numbers. Payments are processed by certified payment processors. We may receive limited payment-related data such as transaction identifiers, payment status, and timestamps.

4. Purposes of Processing

We process Personal Data for the following purposes:

  • To create, process, and fulfill your Order and provide customer support;
  • To communicate with you about your Order (confirmations, status updates, clarifications);
  • To improve the Website, its content, and user experience (including analytics);
  • To prevent fraud, abuse, and security incidents;
  • To comply with applicable legal, tax, and accounting obligations;
  • To send service-related messages and, if you consent where required, marketing updates. You can opt out at any time by contacting support@holymassrequest.com.

5. Legal Bases for Processing

Depending on your location and applicable law, we rely on one or more of the following legal bases:

  • Contract performance — processing necessary to provide the Service and fulfill your Order;
  • Legitimate interests — improving the Service, ensuring security, preventing fraud, and maintaining operations;
  • Consent — where required (for example, certain cookies or marketing communications);
  • Legal obligation — where processing is required by applicable law.

6. Cookies and Analytics

We use cookies and similar technologies for essential website functionality and analytics.

You can control cookies through your browser settings. Disabling some cookies may affect how the Website works.

7. Data Sharing and Disclosure

We do not sell your Personal Data.

We may share Personal Data only as necessary for the purposes described in this Policy, including with:

  • Payment processors — to process payments and handle chargebacks/refunds;
  • Service providers (hosting, email delivery, analytics) — acting under appropriate safeguards;
  • Partner churches or partner organizations — to forward your intention/request details as part of fulfilling the Service, where applicable;
  • Authorities — if required by law or to protect rights, safety, and security.

8. Data Security

We use reasonable organizational and technical measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is 100% secure; however, we work to protect your information using commonly accepted practices.

9. Data Retention

We keep Personal Data only as long as necessary for the purposes described in this Policy, including to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of data and the reason we hold it.

10. Cross-Border Transfers

Your Personal Data may be processed and stored in countries other than your country of residence. Where required, we use appropriate safeguards to protect cross-border transfers in accordance with applicable law.

11. Your Rights

Depending on your location and applicable law, you may have rights such as:

  • Access to your Personal Data;
  • Correction of inaccurate or incomplete data;
  • Deletion of your Personal Data (where applicable);
  • Restriction or objection to processing (where applicable);
  • Data portability (where applicable);
  • Withdrawal of consent (where processing is based on consent).

To exercise your rights, contact us at support@holymassrequest.com.

12. Contact

If you have questions about this Policy or how we process Personal Data, please contact: support@holymassrequest.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is published on this page and becomes effective upon publication.