1.1. This Public Offer and Terms of Service (the “Terms”) set out the conditions under which holymassrequest.com (the “Service”) provides remote information and request-forwarding services related to Holy Mass intentions.
1.2. By placing and successfully paying for an order through the Service, you confirm your full and unconditional acceptance of these Terms.
1.3. These Terms form a legally binding agreement between you (the “Customer”) and the Service, effective at the moment your payment is confirmed.
2.1. “Customer” means any individual or entity using the Service.
2.2. “Order” means a request created on the website with selected service options and the contact details provided by the Customer.
2.3. “Service(s)” means the processing of the Customer’s Order and the subsequent forwarding of the provided intention/request details to a partner church or partner organization, where available.
2.4. Other terms used in these Terms are interpreted in accordance with the Privacy Policy published on holymassrequest.com.
3.1. The Service may update these Terms at any time by publishing a new version on the website. The updated Terms apply from the date they are published.
3.2. The Service will use reasonable efforts to process and forward a paid Order within the stated timeframe (if a timeframe is indicated on the website or during checkout).
3.3. The Customer must provide accurate information and complete payment in a timely manner.
3.4. The Customer may request information about available services and may request cancellation of an Order before the Order has been processed, subject to the Refund Policy in Section 7.
4.1. Service prices are displayed on the website during checkout and may be shown in one or more currencies depending on your location and payment method.
4.2. Payments are accepted using bank cards and other available payment methods (such as Visa, Mastercard, Apple Pay, and Google Pay) via certified payment processors.
4.3. The payment moment is the successful authorization/confirmation of the transaction by the payment system and/or payment processor.
4.4. The applicable price is the one displayed on the website at the time the Order is placed and paid.
5.1. The Services are provided remotely and online. The Service’s role is to process and forward the intention/request details as described in Section 2.3.
5.2. Where the website provides a status update or confirmation, it may be communicated to the Customer by email and/or via the website interface.
5.3. The Service does not guarantee a specific outcome beyond forwarding the request, as the performance of religious services is carried out by independent partner churches/organizations according to their own practices and schedules.
6.1. Questions, complaints, and refund requests can be submitted to support@holymassrequest.com. To help us locate your transaction, please include your Order details and the email used at checkout.
6.2. To the maximum extent permitted by applicable law, the Service’s total liability is limited to the amount actually paid by the Customer for the relevant Order.
6.3. The Service is not responsible for delays or non-performance caused by factors outside the Service’s reasonable control, including but not limited to technical issues of third-party platforms, payment processors, or partner organizations.
7.1. A refund request may be submitted before the Order has been processed/forwarded. If the Order has already been processed/forwarded, refunds are generally not available, except where required by applicable law.
7.2. The Service will review refund requests and respond within a reasonable time, typically within 1–3 business days.
7.3. If approved, refunds are issued to the original payment method. The time for funds to appear in your account depends on your bank/payment provider and may take several business days.
7.4. Any non-refundable fees charged by payment processors (if applicable) may be deducted where permitted by applicable law and disclosed during the refund process.
8.1. The Service processes personal data only for the purposes of providing the Services and operating the website, in accordance with the Privacy Policy.
8.2. The website uses cookies and similar technologies for essential functionality and analytics. By continuing to use the website, you consent to such use as described in the Privacy Policy and/or Cookie Notice (if published).
9.1. Neither party is liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, outages, acts of government, war, civil unrest, or major failures of communication networks.
10.1. These Terms remain in effect as long as they are published on the website.
10.2. The agreement remains effective until the Services are completed for the relevant Order, or until it is terminated in accordance with these Terms and applicable law.
11.1. The parties will attempt to resolve disputes through good-faith negotiations and written communication.
11.2. If a dispute cannot be resolved amicably, it will be handled in accordance with applicable law and competent jurisdiction as determined by relevant legal rules (including consumer protection rules, where applicable).
12.1. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
12.2. Electronic acceptance and electronic communications are considered equivalent to written form to the extent permitted by applicable law.
12.3. The latest version of these Terms is published on holymassrequest.com.